PROFESSIONAL SERVICESFORWARD THINKING
Self-motivated with a head for business? Then help lead BT into the future.
If you join the Professional Services Graduate Programme you'll be helping us shape the future of the company. You could either be in a rotational role, doing four different assignments for six months at a time, or in a fixed role working on lots of different projects. Either way, your experience will be hugely varied - you could be working off-site with a client, or on a business-improvement initiative. You'll also attend three residential courses, and develop essential personal and management skills to set you up for a successful career in professional services.
ROLES YOU COULD EXPERIENCE INCLUDE:Project Management: working alongside other project managers, you could find yourself helping to develop contracts for our major corporate suppliers, or bringing new products and services to market. You'll need strong leadership skills and the ability to balance the competing demands of time, cost, quality and customer satisfaction.
Business Improvement: the Business Improvement team has a broad array of skills and has the responsibility for a wide range of functions. Its aim is to significantly improve all the different BT functions we support, and make sure the sales teams are well positioned to win business. In this role, you'll be helping to implement changes across all parts of our business. You'll develop a good grasp of technology, a strong problem-solving ability and an eye for detail to help us improve the way we work.
Business Consultancy: our consulting teams combine broad business experience with an understanding of how organisations work and how to change them - in terms of technology, processes and people. Working in customer-facing roles, usually as part of a programme, project or bid team, your role will be to help our corporate customers manage strategic business change. Working alongside senior consultants, and in close partnership with the customer, you could be redesigning their business processes, solving any technology issues that may be slowing down their business growth, or finding ways for them to change and improve the way they work. You'll need to be confident and adaptable, with excellent communication and influencing skills.
ICT & RESEARCH
STAYING AHEADICTWant to push boundaries to deliver the most advanced and innovative solutions around? Then this could be the area for you.
Our ICT teams are some of the best in the world, and you'll need a logical and creative mind to join them. A technical degree would be ideal, but we look at graduates with other qualifications too.
From day one you'll work on cutting-edge projects like the 21st Century Network - the most ambitious transformation programme in the telecommunications industry today - broadband applications, mobility and network security. You'll get the chance to turn your own innovative ideas into reality. Some of our roles are also rotational, which means you'll work in several different areas during your 2-year programme.
As well as valuable real-life experience, you'll get all the technical training you need to be an expert in your specific field. This could include training in agile software development through SCRUM, Cisco, ITIL and Communication Networks training.
ROLES YOU COULD EXPERIENCE IN ICT INCLUDE:Technology Design and Consultancy: You'll be providing tailored solutions for our customers - including implementing new products, services and systems for them. You'll need to have strong technical aptitude and skills, and be happy providing key customers with consultancy services and support.
Software and Platform Engineering: you'll be working at the cutting edge of IT and communication systems. So you'll need to be technically astute, and excited by the challenge of achieving the seemingly impossible. You'll be involved in all aspects of the system development cycle, from application development and software validation, to network application design and programming.
IT Technical Operations: you'll gain experience and training at the heart of our IT infrastructure, looking after the systems that help BT lead the field in a software-driven world. You'll also be looking after the processes on which our own business depends, making sure that infrastructure and internal systems are always ready for service.
Network Engineering and Management: combining engineering and project management skills, you'll oversee the design, planning, building, maintenance and operation of networks - both ours and those of other companies. You'll need to be good at delivering results on time and on budget.
RESEARCHJoin our research team and you could be working in areas such as multimedia systems, internet technologies, artificial intelligence, programmable networks and information security. What's more, you'll have a front seat view as BT turns your research into the consumer products of tomorrow.
As well as having the opportunity to become .NET - or Java-certified, if you work in our research labs you'll be encouraged to undertake the BT MSc in Telecommunications Engineering. This course, offered by University of London, includes a broad range of modules covering software engineering, internet and broadband networks, multimedia applications, mobile communications, security, and telecomms business.
Researchers wishing to study for a PhD are also actively supported. Currently, a number of our researchers are studying for part-time PhDs with University of Lancaster, or for part-time EngD qualifications with UCL. The research topics for both the PhDs and EngDs are in fields related to the students' BT research.
OUR RESEARCH CENTRES SPECIALISE IN:IT: you could be researching emerging web technologies, or working on projects related to semantic technologies and knowledge management.
Pervasive ICT: you'll be researching and designing the next generation of network systems and infrastructure, often working as the technical lead in cross-functional research projects.
Security: working largely with .NET and C# technologies, you'll be designing ever more robust security infrastructure for our customers.
Broadband Applications: from researching the cutting edge of internet multimedia to working out how crowd analysis could help keep congestion down on train platforms, you'll be working on an exciting range of projects.
Networks: with projects range from changing the internet architecture to optimising BT's networks, you'll be involved in key research areas such as Quality of Service, Routing, Resilience, Reliability, Optimisation and Control.
Further opportunitiesYou can continue to build your professional qualifications once you've joined ICT or Research. Find out what other graduates have been doing in the ICT and Research Stream by visiting Profiles.
FUNCTIONAL
FINANCEBe part of something big
Want to be part of a team working on projects worth £750 million? Want to be able to see the results of your hard work first-hand? Want a first-class finance qualification at the same time as real-life experience?
If so, then starting your financial career on the BT Graduate Finance programme could be the answer. You'll be joining a team that's right at the heart of a major global company. There's no deal, no bid, no marketing strategy at BT that the Finance team isn't involved in. You will experience working in reporting, planning & analysis, operational support and specialist areas like tax and treasury. That means the type of work you're exposed to here is more varied than anywhere else. It's fast-paced, testing and challenging. But if you're the kind of person we're after, that shouldn't be a problem.
What qualification will I get?
We'll fully fund you through your CIMA qualification, which includes your exams, course fees and revision courses. We'll give you time off work to study, and we'll give you an extra bonus if you pass first time or if you win a CIMA award.
HRCould you help BT prepare itself for the future?
HR supports our global organisation, developing a culture where everyone can succeed to the best of their ability. To excel in HR, you'll need to be perceptive, good at communicating and commercially astute. You'll need to develop strong business acumen, and really get to grips with all the different parts of BT's business.
During the programme, you'll either take on an all-round role as one of our HR business partners, or get the opportunity to specialise in areas such as learning and development, performance management and employee relations. You'll also be giving managers and their teams support and advice on a daily basis in areas like resourcing, training and policy development.
What qualification will I get?
By the time you finish your programme, we'll have supported you to become a full CIPD graduate member.
MARKETINGDo you have creative flare and a sharp commercial mind?
If so, you'll find marketing an exciting place to be. Our marketing teams are responsible for the face and voice of our business. As a graduate, you could gain experience in a variety of different roles, and in a number of different areas including insight and research, campaigns, communications, propositions and marketing operations. There are also opportunities available to become a product manager, managing existing products or leading the development of new ones. Whatever you get involved in, our graduate development programme will give you the business skills you need to thrive in this demanding environment.
What qualification will I get?
On top of the training we offer as part of the programme, we will fully fund your study towards a CIM qualification.
PROCUREMENT AND SUPPLY CHAINGood under pressure with a keen eye for business?
Procurement
Our procurement team looks after BT's huge supply base, directly influencing BT's profitability and cash flow. It's a fast-moving place to be, where you can see the direct impact of your work on BT's bottom line.
As a graduate, you'll be making sure the products and services we procure are fit for purpose, high quality and delivered to the right place at exactly the right time. You'll be making sure our suppliers are as socially responsible as we are and building relationships all around the business. You'll also be negotiating supplier contracts, so we'll help you develop your negotiation skills - essential for any career in business - as well as all the other skills you'll need to get ahead in your career.
Supply Chain
Our Supply Chain Partners (SCP) are BT's in-house logistics providers. A career with SCP offers a wealth of opportunity to gain experience:
in one of BT's transport depots. As an operations support manager you'll manage deliveries and collections and support the regional and operations managers. in the warehouse (in Northallerton or Magna Park). Here you'll be managing a team of warehouse staff, overseeing picking, loading and stock control as an operations support manager. as a business development and service manager (part of the business and customer service team). You'll be in charge of customer relationship management, key programmes office management and procurement interface, actively working with the procurement team to ensure an efficient end to end supply chain.In all cases, you'll be fulfilling a real line-management position from the start, with help and support from your own line manager and mentor.
What qualification will I get?
As part of the procurement team, we'll structure your programme to help you study towards your CIPS qualification.
As part of SCP, we'll help you get your Certificate of Professional Competence (CPC) in National Road Haulage Operations during your two-year scheme.
CUSTOMER EXPERIENCE
Get to the heart of itCan you motivate and lead people? Would you like to make a direct impact on our customers' lives? Then the Customer Experience stream is the place for you.
Our customers are at the heart of everything we do, and joining the Customer Experience stream offers a unique opportunity to make a visible impact. That's because our Customer Experience people are at the front line of BT, and the work they're doing is making a significant difference, both to our customers and to the wider world we live in.
Throughout your graduate programme, you'll be improving your communication and influencing skills, as well as your ability to motivate and lead teams. You need to be able to inspire, communicate well and be a strong team player. You could be managing a team of people who are looking after our individual customers on a daily basis. Or you could be advising some of our biggest corporate customers on the way they communicate across their business. We have opportunities throughout the UK, from Truro to Thurso.
ROLES YOU COULD EXPERIENCE INCLUDE:Customer Management: you'll be working mostly as a team manager - leading a team of colleagues in one of our contact centres or a team of engineers in the field, and enabling them to deliver high performance. You could also be managing high-profile projects to deliver improvements to customer service. You'll need to be resilient, achievement-focused, able to think on your feet and to stay calm under pressure. It's a fast-paced environment and you'll be making a direct impact on the satisfaction of our customers.
Business Corporate Sales: In business corporate sales, you'll be trained to become part of a world-class sales team - one that provides our corporate customers with our pioneering customer service and leading-edge technology. You'll gain valuable experience by working closely with senior management. You'll foster relationships across all parts of BT including marketing, finance and strategy, and throughout your customers' businesses, from IT Managers to executives. You'll need to be a quick learner and have a strong personality, good judgement and a passion to provide the best possible solutions for our customers.
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