Résumé
I’m a customer-centric professional with over 12 years of experience in non-profit, education, and the Ed-Tech industry. I collaborate with both internal and external stakeholders to achieve outcomes while powering decisions with data. My next step in my career is taking on a leadership role that allows me to train others to build relationships, drive product adoption, and achieve revenue goals.
Expériences professionnelles
Senior account manager / head of emmersion assessments
Rosetta Stone
Depuis le 02 juillet 2024
• Closed a record $1.3M in ARR, representing 3/4 of total renewals
• Bootstrapped account management, sole remaining member of original 35 employees prior to acquisition
Presented at the Asia Association of Test Publishers (A-ATP) Annual Event in Bangkok, Thailand, November 17-19, 2024. Presentation title: Using AI-Powered Language Assessments to Improve Recruitment Processes and Learner Development
Enterprise account / customer success manager / emmersion product lead
Rosetta Stone
De Septembre 2021 à Juin 2024
• Work closely with sales to identify & grow opportunities, resulting in an increase of 20% in ARR
• Manage book of business totaling ~$800K
• Main POC managing & building successful relationships with over 250 enterprise, SMB, & academia clients
• Earn trust by sharing product knowledge as SME for 21 unique product offerings & use cases
Sales development representative
Emmersion
De Mai 2021 à Septembre 2021
Acquired by Rosetta Stone/IXL Learning
• Identified and developed 5-10 new business opportunities each month
• Developed and managed pipeline of prospects resulting in new qualified leads and registrants ready to engage with account executives
Partner success manager, healthcare collaborative member services
Western Governors University
De Juillet 2019 à Janvier 2021
Special health care initiative established by the university
• Brought in $262K in revenue through member renewals, sponsors, & new member partnerships in less than 6 months.
• Collaborated with cross-functional team, including academia, consultants, & vendors, reaching & engaging w/ an audience of 28K industry partners.
Student success manager, college prep program
Utah Valley University
De Août 2015 à Août 2017
Drove success metrics of statewide federal grant program for first-generation students
General manager
The Press Sweet Cidery (Small Cafe/Restaurant Startup)
De Septembre 2014 à Novembre 2015
Program and project manager
Putney Student Travel
De Janvier 2014 à Décembre 2015
Program associate, humphrey fellowship program
Institute of International Education
De Mars 2012 à Décembre 2013
• Planned and delivered semi-annual leadership conference attended by over 250 foreign dignitaries, ambassadors, US Dept of State officers, and international professionals.
• Onboarded 190 scholarship recipients, including background checks for scholars and their dependents in compliance with US Dept of State.
• Managed annual budget of $10M, including tuition payments with 17 universities.
Membership & events coordinator
Global Business Travel Association
De Juillet 2009 à Octobre 2010
• Renewed annual membership dues for 4500 industry partners
Membership and events
GBTA | Global Business Travel Association
De Juin 2008 à Septembre 2008
Parcours officiels
Langues
Espagnol - Courant
Anglais - Langue maternelle
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