Expériences professionnelles
Coordinatrice événementiel & community manager
Romy Alamelle , Ivray sur seine
De Janvier 2024 à Aujourd'hui
Tour guide - volunteer
Somboon Legacy Foundation
De Décembre 2023 à Janvier 2024
Ethical "Hands off" Elephant Sanctuary in the province of Kanchanaburi, Thailand
- Tour guide for French and international Tour operator and visitors: Observation and awareness for elephant protection through a day of immersion at the sanctuary without touching the elephants
- Management and participation in daily tasks at the sanctuary
- Participation in the Marketing & Communication strategy of the Foundation
Chief event hostess
Pénélope Groupe
De Avril 2023 à Novembre 2023
- Chief Hostess at large-scale events and renowned companies: Mondial de l'auto (Paris Motor Show), Roland Garros (French Open), Microsoft, Ministry of Finance, UNESCO, Rugby World Cup 2023...
- Supervising teams during the event
- Managing participant reception and cloakrooms
Event coordinator - 4* hotel
Les Jardins du Marais, a Gate Collection hotel
De Décembre 2021 à Avril 2023
- Drafting commercial proposals according to client specifications
- Organizing and executing events for international groups, Tour Operator, Travel Agency... in coordination with the client's needs (seminars, cocktails, conferences...)
- Flexibility and problem-solving skills during event setup - Suggesting alternative solutions to clients while maintaining a commercial mindset
- Site visits, client reception, on-site support during events, client retention...
- Managing and coordinating internal teams for the smooth execution of the event setup at the hotel
- Preparing and leading internal meetings about last and upcoming events
- Handling invoicing and ensuring adherence to client budgets (>/= 100 K € per event)
- Training interns and apprentices
Hotel and client relations manager
BEST WESTERN HOTELS & RESORTS
De Décembre 2019 à Décembre 2021
- Handling client inquiries across various communication channels
- Client retention and implementation of a Marketing/Customer Experience strategy
- Acting as a reference and trainer for the 300 hoteliers within the France network
- Serving as an ambassador for internal communication
Event project manager & worldwide travel retail trainer
GUERLAIN
De Septembre 2018 à Février 2019
- Community Manager for the "Be Guerlain" application
- Creating training materials for Travel Retail - perfumes, skincare, cosmetics
- Coordinating integration seminars for Travel Retail at headquarters
- Organizing training events for Travel Retail in France and abroad
- Trainer for 500 Travel Retail sellers worldwide
- Project manager for organizing the annual World Travel Retail seminar in Lisbon
- Managing internal purchases and budget tracking
Customer relations assistant & personal e-shopper
THE KOOPLES
De Janvier 2017 à Juin 2017
- Managing e-reputation on social media platforms
- Multichannel handling of national and international e-Commerce customer inquiries and dispute management
- Participating in live chat as a personal shopper
- Managing e-Commerce orders and logistical coordination
- Contributing to strategic projects within the department
- Maintaining weekly reporting and analyzing KPIs
Formation complémentaire
Master of Science
EM LYON BUSINESS SCHOOL - Luxury Management & Marketing
2017 à 2019
Track 1 : September - December : EMLYON Paris Campus
Track 2 : January - March : London College of Fashion - UAL
Track 3 : April- June : East China Normal University - Shanghai EMLYON Campus
Parcours officiels
Langues
Espagnol - Notions
Arménien - Langue maternelle
Anglais - Courant
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