MUHAMMAD UMAIR KHALID

• Achieved a 20% boost in customer satisfaction, as measured post-interaction surveys, through the implementation of a new Sales Methodology, which involved digitizing key processes via CRM adoption while integrating CRM data with other tools for a unified view of customer interactions, enabling personalized marketing and sales strategies.
• Utilized Power BI to visualize the sales funnel and identify bottlenecks in the process and implemented changes based on insights gained to optimize the sales funnel, resulting in a smoother and more efficient sales process

• Accomplished a 70% growth in Gross Merchandise Value by doing strategic leadership and management of the city corporate sales team and through a data driven Go-to-Market strategy.
• Developed interactive centralized dashboard displaying key performance indicators (KPIs) such as sales trends, customer segmentation, and product performance using Power BI, SQL and CRM data.

• Youngest manager to be promoted to a national level history in company’s 60 year history.
• Leveraged CRM data and analytics tools to segment customers based on behavior and preferences and implemented targeted marketing campaigns, resulting in a 25% increase in conversion rates among specific customer segments.
• Enhanced sales forecasting accuracy by integrating historical data and predictive analytics.