MATHILDE JOUENARD

Established and executed a range of programme/project reporting, governance and support
functions ensuring effective delivery of programmes and projects across the business
Reported programme progresses and status to Executive committee using a common format
and consistent content, including risk & issues identified and actions taken, scope,
management, schedule summary, budgetary expenditure, contract status, etc.
Took a lead role in the business planning process, managed dependencies across the work
streams and the consolidation of activities
Track record for several project deployments: New customer care organisation, new HRIS,
development, launch of several innovative applications…

Planned and independently managed audits in various countries and regions across the
business (in addition to previous’ role responsibilities)
Cooperated with functional departments to create and manage audit work programmes
Reported audit findings to both local/regional management as well as the company's board

Planned and executed internal investigations
Prepared and executed audits in the following areas: customer contracts, pricing, sales and
customer account management, stock and warehouse management, operational excellence,
project management and financial controls
Reported audit findings to both local/regional management as well as the company's board

Prepared the 2016 budget for the key account department (€130m)
Created and ran monthly customer portfolio profitability analyses
Supported functionally the Key Account Director in the department reorganization
Managed a customer portfolio of €30m

Defined and implemented marketing plan and managed budget
Developed and launched innovative products and services
Developed and maintained knowledge of day to day market and competitor developments