Expériences professionnelles
Business suppport
WORLD FOOD PROGRAMME , Rome
De Septembre 2020 à Aujourd'hui
Liaises with vendors for effective procurement process.
Collects and analyses documentation to ensure data completeness and funds
availability.
Supporting Auditors in their assignments:
taking minutes during client interviews and supporting the identification
of areas to run further assessments.
input key information from interviews into the assessment matrix that
will be used for the final report.
Creates, reviews and processes purchasing requests in the SAP system.
Organizes procurement activities, including identification of vendors, preparation
of contractual and tendering documents, organizing the purchase, tracing and
distribution of assets to team members.
Supports the smooth onboarding of new consultants, including but not limited to:
drafting and reviewing necessary documents, e.g. TOR (terms of
reference),
liaising with the hiring and HR officer to issue contracts,
arranging profile creation and access provision,
organizing induction meetings.
Carries out administrative activities, including liaising with training providers
and processing payments.
Keeps track of tasks and follow-up actions.
Arranges travels according to internal policies and requirements.
Identifies areas of improvement and gives suggestions to the
supervisor.
Improved the tracking and monitoring process.
Optimized task management by using Power Automate.
Supports the organization of workshops, staff events and training, including
logistics management.
Provides technical support in maintaining the WFPgo page and
SharePoint site.
It consultant
WORLD FOOD PROGRAMME , Rome
De Septembre 2020 à Mai 2023
Oversaw the adoption and constant improvement of the O365 tools and
platforms.
Created, updated and published official end-user guidance material across WFP
and maintained WFPgo team pages. Delivered training sessions on O365 and
corporate platforms.
Provided second-level support on O365 tools and coordinated communication
across the units involved.
Produced statistics, reports, and surveys to collect feedback around corporate
product adoption.
Collected, analysed, and prepared graphs and presentations for corporate reports.
Monitored KPIs.
Streamlined the user support by creating standard replies for common requests.
Supported data migration from shared drives to the SharePoint Cloud.
Conducted and improved the trend analysis of the user engagement on Yammer
platform. Drafted a demo presentation for internal training purposes.
Managed, maintained, and monitored the knowledge base of the respective
products and teams.
Managed and maintained the archive for events held by the Executive Board.
Supervised the shared mailbox.
Updated files and related document records on the Cloud.
Guided users through the File Server Migration process.
Supported the SharePoint site cleaning process and set up the new
SharePoint site owners via email communication.
Managed the access of focal points to DocuSign and maintained document
records on the user activity.
Group leader
Giocamondo - UK , Marche
De Juin 2019 à Août 2019
• Planned and arranged activities of international students
• Mentored and supported students
• Facilitated feedback collection
• Processed payments
Deputy team leader
Vital Ingredient , London
De Septembre 2017 à Octobre 2018
• Responsible for managing the food stock and maintaining the related digital
database updated and running.
• Processed orders and payments in liaison with suppliers.
• Provided the team leader with data to produce sales reports.
• Delivered training on company procedures related to food processing and
customer service.
• Organized the shift rotation and managed the holiday team calendar to
guarantee business continuity.
• Collected, sorted, and disseminated emails, reports and company procedure
documents to the team leader and staff.
• Organized the bimonthly all-staff meetings, selected the location, and
coordinated with external suppliers.
• Reviewed and proofread the Team Supervisor’s speech.
• Supervised events and managed the related agenda.
Customer service and administrative support - front desk manager
Staycity Aparthotel , London
De Janvier 2016 à Octobre 2017
• Oversaw administrative duties at the front-desk area and at the back-office,
while managing the guests’ stay.
• Created, maintained data on bookings on the Opera platform, tracked the
hotel maintenance list and events.
• Recognised for providing the highest customer care to guests.
• Proofread documents written by the supervisor.
• Managed and arranged travels for guests and hotel managers.
• Organized conferences and checked equipment is up and running.
• Collected, sorted, distributed correspondence to managers and guests.
• Reconciled payment transactions and petty cash with database amount.
• Processed payments and checked the guests’ balance.
• Managed the hotel supervisor’s calendar and organized meetings.
Customer service ryanair airline - sweden and germany
RYANAIR , Charleroi
De Décembre 2013 à Décembre 2015
• Monitored the integrity of the airplane interior and reported to the manager.
• Provided excellent service to passengers.
Formation complémentaire
ITIL V4
People cert - IT service magagement
2023 à 2023
ITIL 4 is recognized globally as the de facto standard for IT Service Management.
Parcours officiels
Langues
Anglais - Courant
Italien - Langue maternelle
Allemand - Notions
Espagnol - Notions
Suédois - Notions