CÉDRIC KALBFUSS

Fournir les moyens de communications pour nos forces de sécurité et de secours français.

Je pilote l'ensemble des prestations du système d'information et de gestion.

Leading ACMOSS IT Systems for RRF: High-Speed Communication Network for France's Mission-Critical Security & Emergency Services.

I support organizations in designing and delivering transformation initiatives that reshape both their business models and operating models, aligning strategy, innovation, and execution.

Forge’n Pulse offers a dual approach:

????️ Forge – I help define the transformation vision, redesign business and operating models, and structure strategic roadmaps that guide change with clarity and focus.

???? Pulse – I lead the execution phase, managing programs, engaging stakeholders, and ensuring value delivery through agile, tech-enabled operations.

With a background that blends business strategy and IT delivery, I bring a 360° view — connecting leadership intent with operational reality. My experience includes launching and scaling a digital service within a corporate group, giving me firsthand insight into what it takes to turn a concept into a scalable, value-driven solution.

Core expertise:
✔ Business model innovation & operating model design
✔ Strategic framing & transformation planning
✔ Agile execution & program leadership
✔ Digital service creation & platform thinking
✔ Intrapreneurship & new business incubation
✔ Change enablement & stakeholder alignment

At Forge’n Pulse, I help organizations move from structured intent to measurable impact — with clarity, speed, and lasting results.

Reporting to the Operations Director at COMEX. Business Improvement Manager Responsible for enhancing the Operating Model of Free Flow Tolling and Road User Charging Services (EMEA & NA) :
- Managed Target Operating Model (TOM) definition – free flow & Road user charging services
- Led group contact center strategy with AI-enhanced cloud multichannel solutions – Genesys Cloud & Amazon Connect
- Key contributor in winning Emovis "Florida Turnpike DOT" bid, by securing Cloud multi-channel solution managing 3M daily road users.
- Delivered Genesys Cloud migration for UK “Mersey-flow” within 5 months, automating audit of 2M monthly transactions and improving PDCA quality processes.
- Drove cybersecurity improvement initiatives: GDPR compliance, Business Continuity Plan, SOC2 Type 2 Certification, boosting CIS Benchmark score by over 10%.

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As Business Improvement Manager at Abertis Mobility Services – Emovis, I lead initiatives that enhance operational efficiency, customer satisfaction, and cybersecurity across tolling operations globally. My work focuses on aligning strategic goals with actionable plans, delivering measurable results for organizations in the mobility and transportation sectors.

???? ???????????? ????????????????????????????????????????????????:

Customer Service Excellence: Spearheaded a comprehensive customer service improvement plan, securing the largest tolling customer service tender in the U.S. and significantly improving client satisfaction in the U.K.
Cybersecurity Leadership: Deployed a cybersecurity improvement plan, reducing cyber risk exposure and lowering insurance costs.
Market Impact: Contributed to business operation improvements in free-flow tolling, low-emission zones (ZFE), and enforcement systems.

???? ???????????????????????????????????? ????????????????????????????????????????:

Digital Transformation: Driving digital improvements and deploying advanced technologies like Contact Center as a Service (CCaaS) solutions, including Genesys Cloud and AWS.
Bid Support: Successfully supporting bids with operational and technical insights to secure competitive advantages.
Strategic Focus Areas: Cybersecurity planning, customer operations enhancement, and innovative tolling solutions.

???? ???????????????? ???? ????????????????????????????:
I help organizations in the mobility and transportation sectors optimize their operating models, integrate cutting-edge digital solutions, and enhance customer experiences to meet evolving industry demands.

???????????????????????????? ???????????????????????????????? ???????????????????????????????????????????? ???????????? ???????????????????????????? ???????????????????????????????????????????????????????? ???????? ???????????????????????????? ???????????? ???????????????????? ????????????????????????????????

As Business Improvement Manager at Abertis Mobility Services – Emovis, I lead initiatives that enhance operational efficiency, customer satisfaction, and cybersecurity across tolling operations globally. My work focuses on aligning strategic goals with actionable plans, delivering measurable results for organizations in the mobility and transportation sectors.

???? ???????????? ????????????????????????????????????????????????:

Customer Service Excellence: Spearheaded a comprehensive customer service improvement plan, securing the largest tolling customer service tender in the U.S. and significantly improving client satisfaction in the U.K.
Cybersecurity Leadership: Deployed a cybersecurity improvement plan, reducing cyber risk exposure and lowering insurance costs.
Market Impact: Contributed to business operation improvements in free-flow tolling, low-emission zones (ZFE), and enforcement systems.

???? ???????????????????????????????????? ????????????????????????????????????????:

Digital Transformation: Driving digital improvements and deploying advanced technologies like Contact Center as a Service (CCaaS) solutions, including Genesys Cloud and AWS.
Bid Support: Successfully supporting bids with operational and technical insights to secure competitive advantages.
Strategic Focus Areas: Cybersecurity planning, customer operations enhancement, and innovative tolling solutions.

???? ???????????????? ???? ????????????????????????????:
I help organizations in the mobility and transportation sectors optimize their operating models, integrate cutting-edge digital solutions, and enhance customer experiences to meet evolving industry demands.

???????????????????????????? ???????????????????????? ???????????? ???????????????????????????????????????? ???????? ???????????????????????????????? ???????????????????????????????? ???????? ???????????? | ???????????????? ???????????????????????????????? ????????????????????????

As Chief Technology Officer (CTO) of Easytrip France, I led the development and operation of cutting-edge mobility services, including EV charging, tolling, and parking, to support the company’s launch, growth and market expansion. My leadership in technology strategy and execution enabled the successful launch of services and aligned IT capabilities with business objectives.

???? ???????????? ????????????????????????????????????????????????:

Innovative Service Launches: Defined and implemented IT systems to support electric vehicle (EV) e-MSP interoperability, tolling systems (Liber-t, Via-t), and parking solutions, driving service scalability and customer satisfaction.
Business Growth Impact: Expanded sales channels and partnerships, acquiring up to 20,000 new customers per month and contributing to sustainable growth.
Operational Excellence: Aligned business processes with ISO 9001 and ISO 27001 certifications, managing credit risks and logistics effectively to enhance operational reliability.

???? ???????????????????????????????????? ????????????????????????????????????????:

IT Strategy and Execution: Delivered a comprehensive IT roadmap encompassing customer services, billing, Sage X3 integration, BI systems, and web and mobile applications.
Project and Team Leadership: Built and led high-performing teams to execute a robust IT project portfolio, ensuring seamless integration of finance, operations, logistics, sales, customer service, and marketing functions.
Vendor and Budget Management: Oversaw supplier relationships and managed IT investments to align with business goals while controlling costs.

???? ???????????????? ???? ????????????????????????????:
With a focus on enabling sustainable growth through technology, I specialize in transforming strategic goals into actionable IT solutions that drive innovation, improve customer experience, and position organizations for long-term success.

???????????????????????????? ???????????????????????? ???????????? ???????????????????????????????????????? ???????? ???????????????????????????????? ???????????????????????????????? ???????? ???????????? | ???????????????? ???????????????????????????????? ????????????????????????

As Chief Technology Officer (CTO) of Easytrip France, I led the development and operation of cutting-edge mobility services, including EV charging, tolling, and parking, to support the company’s launch, growth and market expansion. My leadership in technology strategy and execution enabled the successful launch of services and aligned IT capabilities with business objectives.

???? ???????????? ????????????????????????????????????????????????:

Innovative Service Launches: Defined and implemented IT systems to support electric vehicle (EV) e-MSP interoperability, tolling systems (Liber-t, Via-t), and parking solutions, driving service scalability and customer satisfaction.
Business Growth Impact: Expanded sales channels and partnerships, acquiring up to 20,000 new customers per month and contributing to sustainable growth.
Operational Excellence: Aligned business processes with ISO 9001 and ISO 27001 certifications, managing credit risks and logistics effectively to enhance operational reliability.

???? ???????????????????????????????????? ????????????????????????????????????????:

IT Strategy and Execution: Delivered a comprehensive IT roadmap encompassing customer services, billing, Sage X3 integration, BI systems, and web and mobile applications.
Project and Team Leadership: Built and led high-performing teams to execute a robust IT project portfolio, ensuring seamless integration of finance, operations, logistics, sales, customer service, and marketing functions.
Vendor and Budget Management: Oversaw supplier relationships and managed IT investments to align with business goals while controlling costs.

???? ???????????????? ???? ????????????????????????????:
With a focus on enabling sustainable growth through technology, I specialize in transforming strategic goals into actionable IT solutions that drive innovation, improve customer experience, and position organizations for long-term success.

Egis Easytrip France - Launch & growth of the mass market mobility services provider :
- Electric Vehicle payment services and interoperability as e-msp
- Tolling (Liber-t, Via-t)
- Parking

As CTO, in charge of the full IT scope :
- Roadmap & IT project portfolio management : Customer services, Billing, Sage X3 integration , Electric Vehicle e-MSP & interoperability system, tolling interoperability, BI, Web & mobile, application (Sales & Selfcare),Logistics.
- Information system build & delivery
- Supplier management Budget
- IT Operation & Run (outsourced)
- Team building

???????????????????????????? ???????? ???????????????????????????????????????????????????????? ???????????? ???????????????????????????????????? ???????????????????????? ???????? ????????????????????????????????????????????????????????????????????????

As IT Lead of Strategic Projects at Virgin Mobile (Altice SFR), I spearheaded complex IT initiatives that enabled business transformation, supported M&A activities, and enhanced competitive positioning. My work bridged technology and strategy, delivering measurable results that drove growth and operational efficiency.

???? ???????????? ????????????????????????????????????????????????:

- M&A Integration: Led information system changes during the Tele2 Mobile merger, ensuring seamless subscriber migration, system rationalization, and strategic alignment. This initiative was pivotal in achieving company profitability.
- Business Model Transformation: Directed the Full MVNO project, defining IT scope, conducting impact studies, managing suppliers, and delivering solutions to enhance service control and competitiveness amidst market disruption by Free Mobile.
- Digital Platform Deployment: Successfully managed the launch of a new digital platform for sales, customer service, and offer management, supporting company growth and market agility.

???? ???????????????????????????????????? ????????????????????????????????????????:

IT Project Management: Customer service (Digital, Churn, Upsell), Marketing (Offer Management), Sales, Digital Transformation, Finance, Fraud, Logistics, Telecom Offer Launch.
Strategic Leadership: Delivered IT systems that supported transformational business strategies and growth initiatives.
Cross-Functional Collaboration: Coordinated with diverse teams and stakeholders to align technology with organizational goals.

???? ???????????????? ???? ????????????????????????????:
I bring a strategic approach to IT project management, leveraging technology to support mergers, transform business models, and enhance digital operations. My focus is on delivering impactful solutions that drive competitive advantage and operational excellence.

???????????????????????????? ???????? ???????????????????????????????????????????????????????? ???????????? ???????????????????????????????????? ???????????????????????? ???????? ????????????????????????????????????????????????????????????????????????

As IT Lead of Strategic Projects at Virgin Mobile (Altice SFR), I spearheaded complex IT initiatives that enabled business transformation, supported M&A activities, and enhanced competitive positioning. My work bridged technology and strategy, delivering measurable results that drove growth and operational efficiency.

???? ???????????? ????????????????????????????????????????????????:

- M&A Integration: Led information system changes during the Tele2 Mobile merger, ensuring seamless subscriber migration, system rationalization, and strategic alignment. This initiative was pivotal in achieving company profitability.
- Business Model Transformation: Directed the Full MVNO project, defining IT scope, conducting impact studies, managing suppliers, and delivering solutions to enhance service control and competitiveness amidst market disruption by Free Mobile.
- Digital Platform Deployment: Successfully managed the launch of a new digital platform for sales, customer service, and offer management, supporting company growth and market agility.

???? ???????????????????????????????????? ????????????????????????????????????????:

IT Project Management: Customer service (Digital, Churn, Upsell), Marketing (Offer Management), Sales, Digital Transformation, Finance, Fraud, Logistics, Telecom Offer Launch.
Strategic Leadership: Delivered IT systems that supported transformational business strategies and growth initiatives.
Cross-Functional Collaboration: Coordinated with diverse teams and stakeholders to align technology with organizational goals.

???? ???????????????? ???? ????????????????????????????:
I bring a strategic approach to IT project management, leveraging technology to support mergers, transform business models, and enhance digital operations. My focus is on delivering impactful solutions that drive competitive advantage and operational excellence.

- IT Project management : customer service (Digital, Churn, upsell), Marketing (offer management), Sales, Digital transformation, Finance, Fraud, Telecom offer launch, Logistics

Strategic projects :
- Subsidiary merger takeover : Tele2 Mobile - Business process & IT migration project
- FULL MVNO project to move up the telecom value chain. IT scope definition, impact studies, suppliers management and IT delivery.

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As a Technical Leader and Developer at Capgemini, I played a key role in implementing and integrating advanced CRM and billing systems for global telecom clients, driving operational efficiency and enhancing customer experience. I also led the successful adoption of Capgemini's offshore delivery model, coordinating with teams across France and India to deliver high-quality solutions.

???? ???????????? ????????????????????????????????????????????????:

Offshore Delivery Leadership: Established and implemented Capgemini’s offshore delivery model for the Orange Consumer CRM Service Center, ensuring seamless collaboration with India-based teams.
CRM & Billing System Integration: Delivered technical consulting and integration for PeopleSoft CRM, Siebel, Genesys, and billing systems such as BRM and BSCS for telecom clients.
Contact Center Optimization: Provided expertise in IVR, multichannel systems, and workforce management to enhance contact center efficiency and customer experience.
Global Telecom Projects:
Led the development of the PeopleSoft CRM Product for Mobistar (Orange Belgium).
Contributed to the successful billing system migration for Orange subsidiaries in the Caribbean, ensuring operational continuity and system optimization.


???? ???????????????????????????????????? ????????????????????????????????????????:

Development: Java, C, Shell scripting.
Technical Leadership: CRM and billing integration, contact center solutions, offshore delivery.
Consulting: Customer experience optimization, multichannel strategy, workforce management systems.

???? ???????????????? ???? ????????????????????????????:
I bring technical expertise and leadership to deliver integrated solutions that optimize CRM, billing, and contact center operations. My focus is on aligning technology with business goals to drive efficiency and enhance customer experiences.

CRM integration : Peoplesoft, Siebel, Genesys integration
Billing integration : BRM, BSCS
Development : Java, C, Shell
Delivery : Delivery Service Center including offshore (India)