ANNELISE DUSSUD

KERING BEAUTÉ (perfumes for Bottega Veneta, Balenciaga, Creed )

Daily process and integration into SAP of received orders (manual orders and orders placed on B2B portal by Customers)

Make all the chekcs: stock availability and analyze after ATP run, quotas, technical rejections, coherence datas, credit check, commercial conditions, prices, rounding, lead-times, discontinued products, shelf life, logistic specificities requested by customers
· Inform customers of out-of-stock products, availability dates and alternative products if applicable and discuss opportunities with Sales Assistant and Customers

· Rigorous tracking of the complete order tracking: from receipt to delivery and according to Incoterms + coordination with the 3 PL to ensure shipments

Close collaboration with:
Sales Team: participate to business reviews, customer account master data follow up
Finance: ease the cash collection, follow up of the credit limits per customer and strictly apply the cut off rules
Demand and supply planning: check orders vs quotas
3PL and transportation team: follow up of deliveries and shipments


2. Customer Returns and Claims Management:

Identify the reasons of returns and claims and communicate with the warehouse for the logistic aspects and/or with the Quality department in order to handle these issues
Issue Credit notes by following the procedures.


3. Key Performance Indicators and service continuity

Monitor customer satisfaction metrics (lead-time, errors, claims, etc.)
Follow up of KPI of the Customer Service Department: Fill Rate (analysis of main reasons of not in full), cut off follow up and a daily progress of order status compared to the monthly business target
Handling specific and priority tasks in the absence of a colleague (be the backup in handling orders, prioritizing requests, coordinating between teams)
Onboarding of new employees in the department (IT training, process training and other trainings related to the department).

- Commercial & Network Management: Managing relationships with 40
retailers in France and Europe (Italy, Spain, Switzerland, Belgium,
Portugal). Training teams on the brand and products.
- Organization and participation in B2B events.
- Sales Administration: Processing retailer orders
and after-sales service. Primary contact for inventory, deliveries, and
product information. Sales analysis and restocking recommendations.
Coordination with accounting for payments and reminders.

- Logistics & Operations: Management of shipments, returns, and customs formalities.
Optimization of international logistics processes.
- Monitoring of dashboards and management tools.

Contribute to product launches in collaboration with the
Marketing/Sales teams. Manage and coordinate collection releases.
Participation and organization of Watches and Wonders 2023/2024
meetings. Coordinate packaging orders. Update the customer
database, reports and dashboards. Analyze supply needs and process
purchase orders for Chanel Boutiques and retailers as well as for
markets in Brazil, Panama, Mexico, and India. Coordinate logistics
between different storage and delivery points. Monitor national and
international logistics flows. Coordinate with carriers to organize
deliveries. Manage available stock in relation to orders. Assist in
setting up point-of-sale displays in store corners. Coordinate retailer
events.

Plan and carry out social media campaigns. Report activity on
PSCORE’s website and various social networking services. Creation
of a Model UN Conference. Recruiting participants and advertising
the event. Creation of the necessary documents to allow the good
development of the event

Advise customers, Offer suitable products, Manage stocks, Put the
shop in order, Make packaging, Customer Service assistant

Consumer research, Benchmarks, consumer tests. Understand the
competitive customer market. Elaboration of customer presentations,
strategic responses adapted to customer requests, organization of
customer presentations, updating of databases.