Résumé
Senior Marketing & Client Experience professional with over 15 years of expertise in Luxury and Consumer industries. Proven track record in developing and implementing innovative client-centric strategies across international markets, resulting in significant business growth and enhanced client experience. Strong expertise in retail marketing, CRM and business development, with demonstrated ability to lead cross-functional teams and drive transformation projects. Result oriented analytical and strategic thinker with excellent stakeholder management skills. Team player with high integrity and can-do attitude, engaging and driving teams to achieve results. Core Competencies: - Retail Marketing: Retail operations, merchandising, in-store activation, client events, budget management. - Client Experience & CRM: Client journey design, CRM strategy, loyalty programs, VIP client management. - Business Development: Market analysis, business planning, strategy definition, performance monitoring. - Project Management: Cross-functional leadership, change management, process optimization.
Expériences professionnelles
Marketing brand manager - travel retail europe
Puig
Depuis le 01 juin 2025
International retail client experience manager
Chopard
De Décembre 2023 à Novembre 2024
• Led the creation and implementation of international retail marketing and CRM strategies.
• Developed Salesforce campaigns and CRM tools to increase recruitment and loyalty across global boutiques network.
• Supported markets in their marketing plans definition and execution.
• Worked closely with cross-functional teams to build a seamless omnichannel experience
• Led projects to enhance client experience.
Regional deputy marketing director - north east asia
PIAGET
De Avril 2018 à Octobre 2023
As Regional Deputy Marketing Director North East Asia (Hong-Kong, Macau, South Korea, Taiwan, Travel Retail; and Singapore, South East Asia, Australia until 2019):
• Translated global strategy into locally-relevant North-East Asia strategy.
• Led NEA Business Planning process, supporting NEA markets in defining robust and coherent commercial and marketing plans in coordination with other departments.
• Set sales budget targets for each NEA market, by network and product segment and managed the NEA sales forecast process.
• Organised regular Business reviews, supporting markets in their performance analyses and identification of corrective action plans.
• Supported markets in defining their distribution strategy.
• Managed NEA Advertising and Promotion marketing budget, ensured deployment with high standard execution, monitored spending and ROI.
• Drove alignment in the preparation and execution of key launches.
• Oversaw market trends and provided feedback to HQ on Asian specificities and product need/gaps.
• Managed transversal cross-functional projects.
Regional marketing & operations manager - jewellery/high-jewellery - apac
PIAGET
De Mai 2015 à Mars 2018
As Regional Marketing & Merchandising Manager Asia Pacific (Hong-Kong, Macau, South Korea, Taiwan, Singapore, South East Asia, Australia, China, Travel Retail):
In addition to the responsibilities described below as Marketing Manager APAC:
• Prepared business and sales performance dashboards to support business decision.
• Prepared client database analyses.
• Ensured stock supported business needs, from sales forecast and assortment definition to stock quantity and stock quality monitoring.
• Defined High Jewellery collection routing across APAC in line with business targets and monitored its implementation.
• Managed a team of four.
Marketing manager apac
PIAGET
De Avril 2014 à Avril 2015
As Marketing Manager Asia Pacific (Hong-Kong, Macau, South Korea, Taiwan, Singapore, South East Asia, Australia, China, Travel Retail):
• Managed business planning and sales forecast process.
• Monitored competition launches and activations.
• Conducted market, sales and consumer analyses with formalized recommendations.
• Coordinated the planning and execution of local key launches with other departments.
• Supported local Retail and Wholesale teams in their Trade Marketing plans.
• Project managed Watches and Wonders Hong-Kong event.
• Managed a team of four.
Product manager
SENNHEISER COMMUNICATIONS , Hong kong - CDI
De Juin 2011 à Mars 2014
Global product manager
SENNHEISER COMMUNICATIONS
De Mai 2011 à Mars 2014
• Analysed customer insight to generate segmentation and devise long term product strategy and roadmap.
• Managed new products’ development from product idea to business case, design brief, validation of product specifications, and early stages of production.
• Created product launch material and campaigns in collaboration with communication team.
• Managed the product lifecycle (forecasting, phase-out strategies, special deals).
• Prepared quarterly reports for board meetings.
• Managed a Junior Product Manager.
Strategic product manager europe
SONY ELECTRONICS
De Avril 2009 à Août 2010
• Managed Europe’s 16 local Product Managers in successfully launching new products and reaching targets (training, assortment definition and launch plans).
• Influenced HQ on long term product roadmap to meet European market needs.
• Established market forecasts for each of the 16 European regions and set market share and net sales’ targets per country.
• Monitored European market evolution through market research, sales data and competitor analyses.
• Prepared performance reports for HQ.
Area sales & marketing manager europe
SONY ELECTRONICS
De Mai 2008 à Mars 2009
• Managed European countries to achieve their budget, guiding them on marketing plans and tactical activities.
• Monitored and reported to HQ on activities and category performance.
• Defined the allocation of the advertising and promotion fund.
• Managed price and product life-cycles.
• Led multidivisional teams on projects aiming at improving internal processes: product launch, line-up optimisation.
Areas sales and marketing manager europe
SONY , London
De Mai 2008 à Mars 2009
European product manager
SONY ELECTRONICS
De Janvier 2007 à Avril 2008
• Defined budget and marketing plan.
• Monitored sales evolution.
• Influenced headquarter throughout the product development process.
• Supported sales teams (sales and marketing tools, pricing, training, presentation).
Product manger europe
SONY , London
De Janvier 2007 à Avril 2008
Channel marketing specialist
SONY ELECTRONICS
De Décembre 2005 à Décembre 2006
Channel marketing
SONY , London
De Décembre 2005 à Décembre 2006
Service marketing
HP , Issy les moulineaux
De Juin 2003 à Juin 2004
Marketing executive
HEWLETT PACKARD
De Juin 2003 à Juin 2004
Parcours officiels
Langues
Anglais - Courant
Chinois - Notions
Français - Langue maternelle
Allemand - Notions